Warranty Information For Ekrin B37 Massage GunUpdated 14 minutes ago
Ekrin B37 Massage Gun – Warranty Information
We stand behind the quality and durability of the Ekrin B37 Massage Gun. Your purchase is backed by our industry-leading warranty and dedicated support team—so you can buy and use with total confidence.
✅ What the Warranty Covers
Your B37 comes with a Limited Lifetime Warranty that covers:
Manufacturing defects
Motor or battery failure under normal use
Functional issues not caused by misuse or wear and tear
🧠 This warranty ensures your device performs as promised for the long haul.
❌ What’s Not Covered
To keep things clear, the warranty does not cover:
Accidental damage (drops, water exposure, crushing)
Cosmetic wear and tear (scratches, scuffs, discoloration)
Use with non-approved chargers or accessories
Damage caused by misuse, tampering, or unauthorized repairs
📦 Warranty Activation
No registration required. Your warranty is automatically activated from the date of purchase when bought directly from Ekrin or an authorized reseller.
📄 Be sure to keep your proof of purchase (email receipt or order number) to help us assist you faster.
🔄 How to File a Warranty Claim
If your device isn't working as expected:
Contact our Support Team via our Warranty Claim Form or email.
Provide the following:
Your full name and email address
Order number or purchase receipt
A brief description of the issue
Photos or video (if available)
Our team will walk you through basic troubleshooting or begin the replacement process if needed.
📦 In many cases, we’ll ship a replacement device or part at no cost—fast and hassle-free.
🛠️ If It’s Not Covered
If your issue falls outside warranty coverage, don’t worry. We offer discounted replacements and repair options to keep your recovery routine on track.