🛠️ Troubleshooting Your Ekrin B37S Massage Gun

The Ekrin B37S is engineered for performance and reliability—but if something’s not working quite right, this guide will walk you through the most common issues and how to fix them.

🔋 Problem: The B37S Won’t Turn On

Possible Causes:

• Battery is fully drained

• Power button not held long enough

• Internal timeout/sleep mode

Try This:

• Plug in the charger and let it charge for at least 30 minutes

• Press and hold the power button for 2–3 seconds

• Try a different outlet or confirm your charger is working properly

💡 If the LED ring flashes red when you press the button, the battery is too low to power on—charge it fully first.

🔌 Problem: The Device Won’t Charge

Possible Causes:

• Damaged or incompatible charging adapter

• Loose or unplugged connection

• Dust in the charging port

Try This:

• Make sure the charging adapter is plugged in securely to both the wall and device

• Check for dust or debris in the charging port and clean gently

• Try a different outlet

💡 When charging, the LED ring will pulse. A solid light indicates a full charge.

⚙️ Problem: Weak or Inconsistent Power

Possible Causes:

• Low battery

• Overuse triggering internal safety shutoff

• Excessive pressure during use

Try This:

• Fully recharge the device

• Let the motor rest for 10–15 minutes if it shuts off during use

• Use light to moderate pressure and let the device do the work

🔇 Problem: Unusual Noise or Vibration

Possible Causes:

• Attachment not locked correctly

• Debris in the attachment port

• Internal component imbalance (rare)

Try This:

• Remove the attachment, clean the port, and insert + twist to lock it securely

• Try a different attachment

• If the noise continues, contact support

💡 The B37S is designed to run quietly—clicking or rattling is not normal.

🔁 Problem: Device Shuts Off During Use

Possible Causes:

• Battery is low

• 15-minute auto shutoff timer engaged

• Motor overheating

Try This:

• Recharge the battery

• Let the device rest for a few minutes, especially after extended use

• Avoid pressing too hard for long periods

🧩 Problem: Attachment Won’t Stay Locked

Try This:

• Make sure you’re inserting and then twisting the attachment to lock it in place

• Check for wear or damage to the base of the attachment or port

• Only use official B37S attachments—third-party ones may not fit properly

📞 Still Need Help?

If none of these steps fix the issue, our support team is ready to help. Your B37S is covered under our limited lifetime warranty.

Contact Support:
📧 [email protected]
📄 Warranty Claim Form

Please include:

• Your order number or proof of purchase

• A short description of the issue

• Photos or video if possible

We'll respond within 1–2 business days with next steps.