Troubleshooting Your Ekrin 365 Massage GunUpdated 11 days ago
Ekrin 365 Massage Gun – Troubleshooting Guide
The Ekrin 365 Massage Gun is designed to be reliable, easy to use, and long-lasting—but if something isn’t working quite right, we’re here to help. Below are common issues and troubleshooting steps to get you back to recovery and relief quickly.
🔋 Issue: Device Won’t Turn On
Possible Causes:
Battery is fully drained
Power button not held long enough
Device is in sleep mode
Try This:
Connect the device to a USB-C charger and let it charge for at least 30 minutes.
Press and hold the power button for 2–3 seconds to turn it on.
Check the charging cable and wall adapter for damage, or try using a different one.
Test a different power outlet if necessary.
🔌 Issue: Device Is Not Charging
Possible Causes:
Faulty USB-C cable or adapter
Dirty or damaged charging port
Power source not delivering charge
Try This:
Ensure the USB-C cable is fully inserted into the device.
Try a different USB-C cable or wall adapter.
Clean the charging port gently with a dry cotton swab or compressed air.
Confirm the power outlet or USB port is functioning properly.
💡 When charging correctly, the device will show a pulsing battery indicator light.
🔈 Issue: Device Is Louder Than Usual
Possible Causes:
Attachment not securely installed
Internal component may be loose or worn
Device operating at maximum speed
Try This:
Remove and securely reinsert the attachment.
Lower the speed setting to see if the noise decreases.
If unusual noise persists, stop using the device and contact support.
🛑 Issue: Device Stops Mid-Use
Possible Causes:
Low battery
Overheating
Automatic safety shutoff triggered
Try This:
Check the battery level and recharge if needed.
Allow the device to cool for 10–15 minutes before restarting.
Use moderate pressure during sessions to avoid straining the motor.
💡 Issue: TouchSense Panel or Speed Settings Aren’t Responding
Possible Causes:
Panel is dirty or damp
Temporary device glitch
Try This:
Wipe the TouchSense control panel gently with a dry microfiber cloth.
Power off the device, wait a few seconds, and turn it back on.
If still unresponsive, fully recharge the device and try again.
🧠 General Maintenance Tips
Always turn off the device before cleaning or changing attachments.
Store in a cool, dry place when not in use.
Do not attempt to open or disassemble the device—this will void the warranty.
🛠 Still Need Help?
If troubleshooting doesn’t resolve the issue, don’t worry—the Ekrin 365 is backed by a lifetime warranty, and our support team is ready to assist.
📩 Contact Us:
Submit a request with your order number and a description of the issue (photos or videos are helpful) via our [Support Contact Page] or email.
We'll respond within 1–2 business days.
Relax. Recover. Recharge—with confidence.