Troubleshooting Your Ekrin Athletics B37 Massage GunUpdated a month ago
Troubleshooting Your Ekrin B37 Massage Gun
Having trouble with your Ekrin B37 Massage Gun? No worries—most issues can be quickly resolved with a few simple steps. This guide covers the most common problems and how to fix them, so you can get back to recovery without delay.
🔋 Problem: Device Won’t Turn On
Possible Causes:
Battery is fully drained
Power button not held long enough
Internal safety timeout activated
Try This:
Connect the device to the USB-C charger and charge for at least 30 minutes.
Hold the power button firmly for 1–2 seconds.
Try a different USB-C PD charger and cable to rule out charging issues.
⚠️ If the LED flashes red, the battery is low and needs charging before use.
🔌 Problem: Device Won’t Charge
Possible Causes:
Faulty USB-C cable or wall adapter
Dirty or blocked charging port
Power source is not providing enough output
Try This:
Use a USB-C PD-compatible charger (minimum 18W recommended).
Clean the charging port gently with a dry cotton swab.
Avoid charging from car adapters or non-PD USB ports.
⚙️ Problem: Motor Feels Weak or Sluggish
Possible Causes:
Battery is low
Too much pressure applied during use
Internal safety protection activated
Try This:
Fully recharge the device.
Use lighter pressure—let the device do the work.
Turn off the device, wait 30 seconds, then restart.
🔇 Problem: Unusual Noise or Vibration
Possible Causes:
Attachment not fully secured
Debris inside the attachment port
Motor imbalance (rare)
Try This:
Remove and reinsert the attachment securely.
Inspect the attachment port for dust or debris.
Try a different attachment to isolate the issue.
🧠 The B37 is designed to run quietly. Clicking or rattling sounds are not normal—contact support if they continue.
🔁 Problem: Device Turns Off Suddenly
Possible Causes:
Battery is drained
Auto shutoff after 15 minutes of continuous use
Overheating protection triggered
Try This:
Recharge the device.
Let it rest and restart after a few minutes.
Allow the device to cool if it feels hot.
🧩 Problem: Attachment is Stuck or Hard to Remove
Try This:
Grip the attachment firmly at the base (not the tip) and pull straight out.
Gently wiggle side to side—do not twist.
Avoid using tools or force.
📞 Still Having Issues?
If your device isn't working as expected:
Fill out the Warranty Claim Form found on our website.
Provide the following:
Your full name and email address
Order number or purchase receipt
A brief description of the issue
Photos or video (if available)
Our team will walk you through basic troubleshooting or begin the replacement process if needed.
📦 In many cases, we’ll ship a replacement device or part at no cost—fast and hassle-free.