Troubleshooting Your Ekrin Bantam Massage GunUpdated a day ago
Bantam Massage Gun – Troubleshooting Guide
Having trouble with your Bantam Massage Gun? Don’t worry—many common issues can be easily resolved. Use this guide to quickly diagnose and fix problems so you can get back to enjoying effective muscle relief.
🔋 Issue: Device Won’t Turn On
Possible Causes:
Battery is fully drained
Charger not connected properly
Power button not held long enough
Solutions:
Connect the device to a power source using the included USB Type-C cable and charge for at least 30–60 minutes before attempting to power on.
Press and hold the power button for 1–2 seconds until the device turns on.
Try a different wall adapter or cable if no lights appear when charging.
⚡ Issue: Device Won’t Charge
Possible Causes:
Faulty charging cable or wall adapter
Improper connection
Internal battery issue
Solutions:
Ensure the USB-C cable is fully inserted into both the device and the power source.
Try charging with a different 5V USB adapter, power bank, or computer.
Inspect the charging cable for any damage.
If the device remains unresponsive, contact our support team for further assistance.
🔇 Issue: Device Turns On but Doesn’t Vibrate
Possible Causes:
Motor malfunction
Internal power delivery issue
Solutions:
Power off the device and let it rest for 10–15 minutes, then try again.
If the motor remains inactive, stop using the device and contact our support team. A warranty replacement may be necessary.
🔊 Issue: Device Is Louder Than Usual or Vibrating Unusually
Possible Causes:
Loose attachment
Internal component issue
Dust or debris near the motor
Solutions:
Turn off the device.
Remove and reinsert the attachment, ensuring it’s aligned and securely attached.
Check for debris around the attachment port and wipe clean with a dry cloth.
If the noise persists, discontinue use and contact support.
🧩 Issue: Attachments Won’t Fit or Feel Loose
Possible Causes:
Incorrect insertion technique
Worn attachment connection
Solutions:
Press the attachment firmly into the port until it feels secure—attachments should be inserted and pulled straight out (no twisting).
If an attachment becomes too loose or worn, replacement heads are available through our store or support team.
🔁 Issue: Device Shuts Off Unexpectedly
Possible Causes:
Overheating from extended use
Low battery
Internal safety shutoff
Solutions:
Allow the device to cool for 15–20 minutes before restarting.
Recharge the battery fully.
Avoid using the device for more than 15 minutes per muscle group to prevent overheating.
❓ Still Need Help?
If you’ve tried the troubleshooting steps above and your Bantam still isn’t working:
Contact Our Support Team:
Submit a support request through our website.
Include your order number, product serial number, and a brief description of the issue.
Attach photos or videos if helpful.
Our team is here to help you get back to full performance—or provide a warranty replacement if needed.