Troubleshooting Your Ekrin Kestrel Massage GunUpdated 12 days ago

Quick Fixes for Common Issues

Your Ekrin Kestrel Massage Gun is built for long-lasting reliability—but if something feels off, most issues can be resolved quickly. Use this guide to troubleshoot the most common problems and get back to recovery without delay.

🔋 Problem: My Kestrel Won’t Turn On

Try This:
✅ Connect the device to a charger for at least 5–10 minutes—if the battery is completely drained, it may need time to respond.
✅ Use a known-good USB-C PD charger and cable.
✅ Check for a charging light—no indicator may suggest an issue with the cable, adapter, or port.

💡 Tip: For the best results, always use a USB-C Power Delivery (PD) charger (18W+ recommended).

⚡ Problem: The Device Won’t Charge

Try This:
✅ Swap in a different USB-C PD cable or adapter.
✅ Inspect and gently clean the charging port using a dry cotton swab or compressed air.
✅ Try a different outlet or USB-C charging port (such as a laptop or power strip).

⚠️ Still not charging after trying multiple chargers? Contact support for a warranty evaluation.

🎛️ Problem: I Can’t Change the Speed

Try This:
✅ Ensure the device is powered on and running.
✅ Use the scroll wheel gently—no button-pressing required.
✅ If the wheel feels stuck, power off the device and gently test its movement.

🛠 If the scroll wheel remains unresponsive, reach out to our support team.

🧩 Problem: Attachment Feels Loose or Won’t Lock

Try This:
✅ Remove the attachment and inspect both the port and attachment base for dust or wear.
✅ Reinsert the attachment straight in—push firmly and twist until it locks into place.
✅ Use only original Ekrin Kestrel attachments for best fit and function.

⚠️ Never force an attachment—this could damage the locking system.

🔇 Problem: Device Is On but Not Vibrating

Try This:
✅ Turn the device off, wait a few seconds, then restart.
✅ Ensure the attachment is installed correctly and locked in.
✅ Slowly adjust the scroll wheel through the full speed range.

⚠️ If the motor is silent and there’s no movement, it may be an internal issue—contact support to initiate a warranty claim.

📦 Problem: My Device Arrived Damaged or Doesn’t Work

We’re here to make it right. Please contact us within 7 days of delivery and include:

• A brief description of the issue

• Photos or a short video (if applicable)

• Your order number

✅ Once verified, we’ll expedite a replacement.

✅ Quick Fix Checklist

If none of these steps solve the problem, contact our support team—your Kestrel is covered by a lifetime warranty, and we’re always here to help.