🛡️ Ekrin B37S Massage Gun – Warranty Information

We stand behind the quality and durability of the Ekrin B37S Massage Gun. Every B37S is backed by our industry-leading limited lifetime warranty, giving you confidence and peace of mind for years to come.

✅ What’s Covered?

Your Ekrin B37S warranty covers:

• Manufacturing defects

• Motor or battery failure under normal use

• Malfunctions in electronics or controls

• Cracks or structural issues not caused by drops or impact

If your massage gun experiences a defect related to materials or workmanship, we’ll repair or replace it—free of charge.

🚫 What’s Not Covered?

To help avoid surprises, here’s what the warranty does not cover:

• Damage from drops, impact, or liquid exposure

• Cosmetic wear and tear (scratches, dents, etc.)

• Use of non-approved chargers or accessories

• Damage from misuse, abuse, or unauthorized repairs

• Lost or stolen devices

• Attachments, charger, or travel case

📝 How to Register Your Warranty

To activate coverage, register your B37S at:
👉 www.ekrin.com/pages/warranty

We recommend registering as soon as you receive your product. This helps ensure fast and accurate support if you ever need assistance.

📦 Received it as a gift? Enter "Gift" in the order number field when registering.

🛠 How to File a Warranty Claim

1. If your device isn't working as expected:

   1. Fill out the Warranty Claim Form found on our website.

   2. Provide the following:

      • Your full name and email address

      • Order number or purchase receipt

      • A brief description of the issue

      • Photos or video (if available)

2. Our team will walk you through basic troubleshooting or begin the replacement process if needed.

   📦 In many cases, we’ll ship a replacement device or part at no cost—fast and hassle-free.

🔄 What Happens Next?

If your claim is approved, we’ll either:

• Ship a replacement device or part, or

• Guide you through a simple repair process if applicable

In some cases, we may request the return of the defective unit before sending a replacement.

Most warranty claims are resolved within 3–5 business days once all information is received.

If you have any questions or aren’t sure whether your issue is covered, don’t hesitate to reach out. We’re here to help.