Warranty Information For Kestrel Massage Gun

Lifetime Coverage You Can Count On

At Ekrin, we stand behind every product we make—because recovery tools should be as reliable as the people who use them. That’s why your Ekrin Kestrel Massage Gun comes with a limited lifetime warranty. When you choose Ekrin, you're not just buying a device—you're investing in long-term confidence and support.

🛡️ What’s Covered

Your Kestrel is protected against defects in materials and workmanship under normal use.
This includes:

Manufacturing defects
Motor or battery performance issues
Electronic malfunctions
Premature wear and tear not caused by misuse

If your device experiences a covered issue, we’ll repair or replace it at no cost to you.

🚫 What’s Not Covered

While we offer industry-leading support, the warranty does not apply to:

Accidental damage, misuse, or abuse
Cosmetic wear (scratches, dents, faded finishes)
Water or liquid damage
Lost or stolen items
Chargers, cables, or attachments not manufactured by Ekrin
Unauthorized repairs or modifications

📝 How to Submit a Warranty Claim

We’ve made the process quick and easy:

Locate your order number (found in your confirmation email or customer account).
Contact our support team at [email protected] or via our Warranty Claim Form.
Include:
- A brief description of the issue
- Your order number
- A photo or video of the issue (if applicable)

💡 No product registration is required—your warranty is automatically activated upon purchase.

🔄 What Happens After You File a Claim?

Once reviewed and approved, we’ll ship a replacement unit or arrange repair service.
In some cases, we may ask you to return the defective unit before sending a replacement.
Most claims are processed within 5–7 business days after receiving all required information.

♾️ Lifetime Means Lifetime

As long as you own your Kestrel, we’ve got your back. Our mission is to make sure you always have a reliable tool to support your recovery, wellness, and performance.