Warranty Information For Kestrel Massage GunUpdated a month ago
Lifetime Coverage You Can Count On
At Ekrin, we stand behind every product we make—because recovery tools should be as reliable as the people who use them. That’s why your Ekrin Kestrel Massage Gun comes with a limited lifetime warranty. When you choose Ekrin, you're not just buying a device—you're investing in long-term confidence and support.
🛡️ What’s Covered
Your Kestrel is protected against defects in materials and workmanship under normal use.
This includes:
Manufacturing defects
Motor or battery performance issues
Electronic malfunctions
Premature wear and tear not caused by misuse
If your device experiences a covered issue, we’ll repair or replace it at no cost to you.
🚫 What’s Not Covered
While we offer industry-leading support, the warranty does not apply to:
Accidental damage, misuse, or abuse
Cosmetic wear (scratches, dents, faded finishes)
Water or liquid damage
Lost or stolen items
Chargers, cables, or attachments not manufactured by Ekrin
Unauthorized repairs or modifications
📝 How to Submit a Warranty Claim
If your device isn't working as expected:
Fill out the Warranty Claim Form found on our website.
Provide the following:
Your full name and email address
Order number or purchase receipt
A brief description of the issue
Photos or video (if available)
Our team will walk you through basic troubleshooting or begin the replacement process if needed.
📦 In many cases, we’ll ship a replacement device or part at no cost—fast and hassle-free.
🔄 What Happens After You File a Claim?
Once reviewed and approved, we’ll ship a replacement unit or arrange repair service.
In some cases, we may ask you to return the defective unit before sending a replacement.
Most claims are processed within 5–7 business days after receiving all required information.
♾️ Lifetime Means Lifetime
As long as you own your Kestrel, we’ve got your back. Our mission is to make sure you always have a reliable tool to support your recovery, wellness, and performance.