Warranty Information for the Ekrin 365 Massage Gun

Ekrin 365 Massage Gun – Lifetime Warranty Information

We stand behind the quality and durability of the Ekrin 365 Massage Gun. Your satisfaction is our priority, which is why every Ekrin 365 comes with a lifetime warranty—giving you long-lasting performance and complete peace of mind.

🛡️ What the Lifetime Warranty Covers

Your warranty protects against defects in materials and workmanship, including:

Manufacturer defects
Battery or motor issues not caused by misuse
Malfunctions in electronics or control functions
Cracks or structural failures not caused by drops or impact

If your massage gun stops working properly due to a covered defect, we’ll repair or replace it—free of charge.

❌ What’s Not Covered

The warranty does not cover:

Damage from misuse, neglect, or unauthorized repairs
Cosmetic wear and tear (scratches, dents, fading, etc.)
Damage caused by drops, spills, or exposure to moisture
Lost or stolen items
Accessories or attachments

📝 How to Register Your Warranty

Warranty registration is required.
Register your Ekrin 365 within 30 days of purchase at:
👉 ekrin.com/pages/warranty

Registration activates your lifetime warranty and ensures faster service if needed.

📝 How to Make a Warranty Claim

1. Locate Proof of Purchase

Keep your receipt or order confirmation email for verification.

If the massage gun was received as a gift:

Enter "Gift" under the order number when submitting your claim.

2. Contact Our Support Team

Submit a request through our [Support Contact Page] or email us directly.
Please include:
- Your name
- Order number (or "Gift")
- A description of the issue
- Photos or videos if available

3. We’ll Review and Respond

Our team will get back to you within 1–2 business days.
If your issue is covered, we’ll arrange for a repair or replacement at no cost to you.

🔄 30-Day Return Policy

In addition to the lifetime warranty, every Ekrin 365 comes with a 30-day return window.

If you’re not fully satisfied within the first 30 days, you can return your device for a full refund.
📦 Note: Returns must include the original packaging and all accessories.

💬 Frequently Asked Questions

Q: Do I need to register my warranty?
Yes. Warranty registration must be completed within 30 days at ekrin.com/pages/warranty.

Q: What if I received the Ekrin 365 as a gift?
You’re still covered! When contacting support, simply enter "Gift" under the order number and provide the name or email address of the original purchaser if possible.

Q: How long does it take to process a warranty claim?
Most claims are processed within 3–5 business days after we receive all necessary information.

Q: Will I be charged for shipping?
If your warranty claim is approved, Ekrin will cover the cost of shipping your replacement item.